IT / ITES CRM
Long B2B cycles, held together properly
Inbound demand, outbound sequences, multi-stakeholder deals, proposal iterations and delivery handover for IT services, product and BPO teams.
+34%
Proposal-stage win rate
-3 weeks
Average sales cycle length
Zero
Context lost on account handover
IT / ITES pipeline
liveAurora Ventures
now at · Lead
- Leadstep 1/7
- Discovery
- Solutioning
- Proposal
- Negotiation
- Won
- Handover
+34%
Proposal-stage win rate
-3 weeks
Average sales cycle length
Zero
Context lost on account handover
Where revenue leaks today
What IT / ITES teams lose without a CRM built for them
These are the patterns we see on the first call — whether you run spreadsheets, WhatsApp groups or a general-purpose CRM.
A six-month enterprise cycle lives in one person's inbox and call memory.
Cost When that person moves, the deal effectively restarts.
Discovery calls are rich in detail that never reaches the proposal.
Cost Generic proposals, longer cycles, lower win rates.
Pre-sales, delivery and sales work off different documents.
Cost Scope surprises after signature and margin erosion.
How LEMAI helps
The plays we set up for IT / ITES teams
Each one is a configuration of modules you already own on any LEMAI plan — no add-on licences.
AI in LEMAI
Discovery calls become written record
Call recordings return transcript and summary, notes are condensed into a brief, and follow-up tasks and meetings are created automatically from what was committed.
Explore the moduleProposal Management
SOW and proposal iterations
Proposal templates per service line, sent from the lead, with every iteration retained until the client accepts and the deal converts.
Explore the moduleUser Sales Activity
Effort visibility on long cycles
Upcoming User Sales Activity tracking shows stage flow and calls per user day, week and month-wise — essential when deals take quarters, not days.
Explore the moduleReports & Analytics
Service line forecasting
Custom, schedulable reports by service line, region, vertical and deal size, with weighted pipeline for leadership review.
Explore the moduleBusiness impact
How this grows a IT / ITES business
IT and ITES growth is about pipeline hygiene on long cycles. LEMAI turns discovery conversations into searchable, AI-summarised records, keeps proposals and SOWs versioned in one place, and forecasts by service line and region — so pre-sales effort goes to the deals that are genuinely moving, and won accounts hand over to delivery with the full history attached.
Pipeline template
How a IT / ITES pipeline runs in LEMAI
Lead
Discovery
Solutioning
Proposal
Negotiation
Won
Handover
Outcomes
What IT / ITES teams get
- Multi-stakeholder deals with several opportunities per account
- Proposal and SOW iterations versioned against the lead
- AI call transcripts and summaries for discovery calls
- Region, service line and vertical-wise pipeline reporting
Today
0
+8.3%
This week
0
+12.5%
This month
0
+24.3%
Ageing > 7 days
0
-31.0%
Revenue booked · last 12 weeks
₹1.60 Cr YTDFAQs
IT / ITES questions, answered
Can one account hold multiple deals?
Yes. Each account can carry several opportunities across service lines, each with its own value, stage and owner.
Does LEMAI support outbound sequences?
Yes. Email and WhatsApp campaigns run from smart lists, and automations create follow-up tasks so outbound sequences do not depend on memory.
Other sectors
Explore more pipeline templates
Get started
Ready to see your own pipeline inside LEMAI?
We will configure a sandbox with your stages, products and roles so you can judge it on your own process — not a generic demo script.
InfozIT Solution · Infomark Labs Private Limited