Chit Funds · previously Spreadsheets
Kapil Chits: Members, tickets, auctions and dues in one operating list
Group enrolment, KYC, ticket allocation and collection follow-ups tracked per member with agent-level performance.
Collections and enrolments both improve when every member has a due date the system remembers.
Automated
Reminder coverage
Dues and auction nudges no longer depend on memory
+35%
Follow-up compliance
Overdue lists surface skipped member calls same day
Daily
Branch visibility
Was month-end, now a live dashboard
Before LEMAI
What was going wrong
- Enquiry-to-enrolment steps were tracked branch by branch in different registers
- Dues and auction reminders depended on individual agents remembering
- Agent-wise collection performance was only visible at month end
What we set up
How we fixed it
Step 01
Chit-shaped pipeline
Enquiry → KYC → Ticket Allotted → Active Member → Auction → Settled, with group and ticket held on the record.
Step 02
Reminder automations
Auction dates and dues trigger WhatsApp reminders to members and tasks to the assigned agent.
Step 03
Agent scoreboards
Branch-wise dashboards show enrolments and collection follow-up compliance daily.
Modules used
What they use every day
- Lead Management
- Automations
- Target Management
- Custom Dashboards & Forms
“Our agents open the mobile app and work the day's list. Nothing waits for a register to be updated.”
Operations leadership, Kapil Chits
Money left on the table
Where they were losing revenue
Each gap below was costing enquiries that had already been paid for.
Dues chased from memory
Reminders depended on the individual agent, so collections slipped unevenly across branches.
Enrolment steps unrecorded
KYC and ticket allotment lived in branch registers, stretching enquiry-to-member time.
Month-end blind spots
Weak agent performance surfaced only after the month had closed.
What made the difference
The changes that brought in more business
Each lever maps to a specific commercial effect the team could measure.
Lever 01
Automated dues and auction reminders
WhatsApp nudges to members with matching tasks to the assigned agent.
Business effect
Steadier collections and fewer delayed instalments
Lever 02
Chit-shaped pipeline
Enquiry → KYC → Ticket Allotted → Active Member → Auction → Settled on one record.
Business effect
Faster enrolment, so tickets start earning sooner
Lever 03
Daily agent scoreboards
Branch dashboards show enrolments and follow-up compliance every day.
Business effect
Coaching happens mid-month, while the month can still be saved
Before and after
The numbers, before and after
Reminder coverage · before
Agent memory
With LEMAI
Automated for every member
Follow-up compliance · before
Baseline
With LEMAI
+35%
Branch performance view · before
Month end
With LEMAI
Daily
Rollout
Live in a few weeks
- 1Week 1Member, group and ticket fields modelled; branch and agent hierarchy imported.
- 2Week 2Dues, auction and KYC reminder automations enabled.
- 3Week 3Mobile app rollout to field agents with daily lists.
Revenue impact
Two effects compound: reliable reminders improve collection timeliness across every group, and a shorter enquiry-to-member cycle means new tickets contribute earlier — both without adding back-office headcount.
Outcomes are indicative ranges observed across comparable LEMAI deployments in the same sector, shared with client permission.
Get started
Run this playbook for your chit funds pipeline
We will configure a sandbox with your stages, products and roles so you can judge it on your own process — not a generic demo script.
InfozIT Solution · Infomark Labs Private Limited